Advocates' Medicaid Service Coordinators work with people with developmental disabilities and their families to plan for their future and access the supports and services that they need to be successful.

Medicaid Service Coordination (MSC) is a service funded by the New York State Office for People With Developmental Disabilities (OPWDD) and provided by Advocates, which assists persons with developmental disabilities by gaining access to necessary services and supports appropriate to the needs of the individual.

Medicaid Service Coordination is a service provided by an experienced Advocates professional. Utilizing a discovery approach called person-centered planning, Advocates will assist you and your family members in identifying their strengths, capacities and goals. We encourage people to have a vision for their future that includes meaningful relationships, community involvement, work, independence and a home of their own. The Service Coordinator will work with you and your family to develop a plan and access the services and supports your need to be successful. Service Coordinators will meet with you and your family at home or in the community.

 The role of the Medicaid Service Coordinator can include:

-Working with you and your family to develop, implement and maintain a customized plan that focuses on your wants and needs to achieve your aspirations in life.

-Informing you and your family about topics that are important in planning their future.

-Advocating for your rights including health and safety in the environment in which you live.

-Ensuring you and your family are aware of your ability to choose.

-Sharing knowledge about community resources for persons with developmental disabilities.

-Assisting with important transitions from Early Intervention, from school, and to independent living.

-Making referrals to needed medical, dental, behavioral health and clinical services.

-Ensuring satisfaction with services received.


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